Privacy policy

Last updated: January 19, 2026

Debt Wise Solutions (“Debt Wise Solutions,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, submit an inquiry, or communicate with us, including via SMS/text messaging.

By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name

  • Phone number

  • Email address

  • Mailing address

  • General financial information you voluntarily provide (e.g., debt ranges, creditor types)

  • Any information submitted through forms, consultations, chats, or communications

b. Communication Information

  • Records of emails, phone calls, and SMS/text messages

  • Message content, delivery status, and timestamps

c. Automatically Collected Information

  • IP address

  • Browser type

  • Device information

  • Website usage data (pages visited, time spent)

2. How We Use Your Information

We use your information solely to:

  • Respond to inquiries and provide requested information

  • Communicate with you regarding debt-related options you have requested

  • Facilitate introductions to licensed professionals only at your request or with your explicit consent

  • Provide customer support

  • Improve our website and services

  • Comply with legal and regulatory obligations

3. SMS / Text Messaging (10DLC Compliance)

If you provide your mobile phone number and opt in, you consent to receive SMS/text messages from Debt Wise Solutions. These messages may include:

  • Responses to inquiries

  • Appointment reminders or follow-ups

  • Informational messages related to debt relief options you requested

SMS Disclosures:

  • Message frequency may vary

  • Message and data rates may apply

  • Consent is not a condition of purchase

  • You may opt out at any time by replying STOP

  • For assistance, reply HELP or contact us directly

4. No Sharing of Mobile Data or Consent (Strict Policy)

We take mobile privacy seriously.

No mobile information will be shared with third parties, affiliates, or partners for marketing or promotional purposes.

All other categories of data sharing exclude text messaging originator opt-in data and consent.
This information will not be shared with any third parties under any circumstances.

Specifically:

  • Phone numbers are never sold, rented, licensed, or shared

  • SMS opt-in data and consent records are never shared, even with affiliates or partners

  • We do not allow third parties to send messages on our behalf using your phone number

5. Limited Information Disclosure (Non-Marketing Only)

We may disclose limited personal information only when strictly necessary, such as:

  • To service providers who help operate our systems (e.g., CRM or SMS delivery platforms), solely for operational purposes and not for marketing

  • When required by law, court order, or regulatory authority

All service providers are contractually obligated to protect your data and are prohibited from using it for their own purposes.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, misuse, or disclosure. While no system is completely secure, we continuously work to protect your data.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Maintain records of consent

  • Comply with legal and regulatory requirements

8. Your Rights and Choices

You may:

  • Request access to your personal information

  • Request correction or deletion of your data

  • Withdraw consent for communications at any time

SMS opt-out is available by replying STOP.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

10. Children’s Privacy

Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from minors.

11. Policy Updates

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last updated” date.

12. Contact Information

For questions about this Privacy Policy or our data practices:

Debt Wise Solutions
📧 Email: info@debtwisesolutions.ca
📞 Phone: 437-888-6796
🌐 Website: https://debtwisesolutions.ca/